Refund Policy

How to request a refund

Either of these works:

• Email support@drillcert.com from the address on your account, with the exam you purchased.
• Use the link in the payment receipt email Paddle sent you at checkout.

Who processes the refund

All payments are handled by Paddle, our payment processor and merchant of record, and refunds are issued by Paddle back to your original payment method. Once approved, refunds typically appear within 5–10 business days, depending on your bank or card issuer.

What happens to your access

When a refund is processed, full access to the associated exam is revoked and the exam reverts to the free tier (50 questions, one exam simulation). Progress and answer history you've already recorded is not deleted.

Outside the 14-day window

Requests made after 14 days are considered on a case-by-case basis. Email support@drillcert.com and explain the situation.

Questions

See the pricing page for what's included with full access, or email support@drillcert.com with anything else.